Dove Financial Privacy Policy
Last modified: 07/6/2026
Willow Hill Corporation DBA Dove Financial (“Dove Financial,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.dovemhloans.com or interact with our website, forms, scheduling tools, chat features, text messaging services, telephone services, secure document submission tools, and other related services (collectively, the “Services”).
This Privacy Policy applies to information collected through the Services and other interactions with Dove Financial, except where a different privacy notice or disclosure applies.
1. Business and Contact Information
Willow Hill Corporation DBA Dove Financial
14742 Plaza Dr, Ste 200
Tustin, CA 92780
Phone: (714) 508-0780
Email: [email protected]
Website: www.dovemhloans.com
Responsible Broker: Robert Berthiaume
California Department of Real Estate License #01417390
Willow Hill Corporation DBA Dove Financial
NMLS ID #353000
Dove Financial specializes in financing for mobile and manufactured homes, commercial loans, conventional loans, and construction loans.
2. Information We Collect
The information we collect depends on how you interact with Dove Financial and the Services you request.
We may collect the following categories of information.
Contact and Identification Information
This may include:
name;
mailing address;
email address;
telephone number; and
other information you provide to identify or contact you.
Loan and Property Information
This may include information about:
the type of financing you are interested in;
loan purpose;
requested loan amount;
property type;
property address or location;
purchase or refinance interests;
mobile or manufactured home information;
construction projects;
commercial properties; and
other information relevant to your financing inquiry.
Financial, Employment, and Mortgage-Related Information
When you request mortgage brokerage or loan origination services, we may collect information necessary to discuss, evaluate, process, or support your request, including, as applicable:
income and employment information;
asset and liability information;
credit-related information;
financial account information;
tax and financial documents;
transaction information;
property information;
insurance information;
government-issued identification information;
Social Security number or other government identifiers; and
other information necessary or appropriate in connection with a financing request or mortgage transaction.
We do not request that highly sensitive information be submitted through unsecured general website forms, standard email, SMS, or chat unless specifically authorized through an appropriate secure process.
Information You Provide Through Forms and Scheduling Tools
When you submit a website form, request information, schedule an appointment, or communicate with us, we may collect:
the information entered into the form;
your preferred appointment date and time;
the service or financing information you request;
your communication preferences;
consent records; and
other information you choose to provide.
Communications
We may collect and maintain information contained in communications with you, including:
emails;
text messages;
website chat and AI chat conversations;
telephone communications;
inbound telephone calls and Voice AI interactions;
appointment communications;
customer service communications;
notes relating to your inquiry or requested services; and
records of your communication preferences and consent.
Where permitted by applicable law, calls or other communications may be recorded, transcribed, summarized, or analyzed for purposes such as responding to your inquiry, maintaining accurate records, quality assurance, training, security, and improving our services.
When notice or consent is required by law for recording, monitoring, transcription, or the use of artificial or prerecorded voice technology, we will provide notice or obtain consent as required.
Documents You Submit
If you use an authorized secure document submission method, we may collect documents and information you choose or are requested to provide in connection with your financing inquiry or transaction.
Depending on the services requested, these documents may contain sensitive personal and financial information.
Website, Device, and Usage Information
When you use our website, certain information may be collected automatically, including:
Internet Protocol address;
browser type;
device type;
operating system;
referring and exit pages;
pages viewed;
links clicked;
dates and times of visits;
approximate geographic location derived from an IP address;
website interactions;
advertising interactions; and
other technical or usage information.
Some of this information may be considered personal information under applicable law.
Cookies and Similar Technologies
We and service providers acting on our behalf may use cookies, pixels, tags, web beacons, local storage, and similar technologies to collect information about use of our website and interactions with our advertising.
Additional information about these technologies is provided below.
3. How We Collect Information
We may collect information:
- directly from you;
- through website forms and loan inquiry forms;
- when you schedule an appointment;
- through email, SMS, telephone, website chat, or AI-assisted communications;
- when you securely submit documents;
- automatically through cookies and similar technologies;
- from service providers that support our operations;
- from advertising and analytics platforms;
- from lenders, financial institutions, real estate professionals, service providers, or other parties involved in a transaction, when authorized or permitted by law; and
- from public or legally available sources, when appropriate and permitted by law.
4. How We Use Information
We may use information to:
- respond to inquiries and requests;
- schedule and manage appointments;
- communicate about services you requested;
- discuss and evaluate potential financing options;
- provide mortgage brokerage and loan origination services;
- process, support, or facilitate financing requests and transactions;
- collect and review information and documents you choose to provide;
- communicate about appointments, documents, application-related matters, and service updates;
- operate website chat, AI chat, and Voice AI services;
- provide customer service and support;
- personalize and improve the website and our Services;
- understand how visitors use the website;
- measure the effectiveness of advertising and marketing campaigns;
- maintain business and transaction records;
- manage communication preferences and consent records;
- detect, investigate, and prevent fraud, misuse, and security incidents;
- protect our rights, property, systems, customers, and business operations;
- comply with legal, regulatory, licensing, recordkeeping, and reporting obligations;
- establish, exercise, or defend legal claims; and
- carry out other purposes disclosed to you or authorized by you.
We may also use contact information to communicate about services, programs, or information that may be of interest to you, subject to your communication preferences, consent, and applicable law.
5. How We Disclose Information
We do not sell or rent personal information.
We may disclose information in the circumstances described below.
Service Providers
We may provide information to companies and professionals that perform services on our behalf or support our operations, such as providers of:
- website hosting and maintenance;
- customer relationship management systems;
- email and text messaging services;
- telephone and Voice AI services;
- website chat and AI chat services;
- appointment scheduling;
- secure document collection and storage;
- cloud hosting and data storage;
- analytics;
- advertising and marketing technology;
- cybersecurity and fraud prevention;
- information technology support;
- professional services; and
- other operational functions.
These providers may access or process information only as appropriate to perform services for us or as otherwise permitted by law.
Mortgage and Transaction-Related Disclosures
When you request mortgage brokerage or loan origination services, information may be disclosed as necessary, authorized, or permitted by law in connection with the services or transaction you request.
Depending on the transaction, this may include disclosures to lenders, financial institutions, loan processors, underwriters, appraisers, title or escrow providers, insurance providers, credit reporting agencies, government agencies, and other persons or entities involved in evaluating, processing, facilitating, completing, or servicing a requested transaction.
Nothing in this Privacy Policy authorizes the sharing of nonpublic personal information in a manner prohibited by applicable financial privacy law.
Professional Advisers
We may disclose information to attorneys, accountants, auditors, compliance professionals, consultants, insurers, and other professional advisers when reasonably necessary for legitimate business, legal, regulatory, or compliance purposes.
Legal, Regulatory, and Safety Purposes
We may disclose information when we reasonably believe disclosure is necessary or appropriate to:
comply with applicable law, regulation, legal process, subpoena, court order, or governmental request;
meet licensing, examination, audit, reporting, or regulatory requirements;
protect the rights, property, or safety of Dove Financial, our customers, or others;
detect, investigate, or prevent fraud, unlawful activity, or security incidents; or
establish, exercise, or defend legal claims.
Business Transfers
If Dove Financial or all or part of its business or assets is involved in a merger, acquisition, financing, reorganization, sale, or similar business transaction, information may be disclosed as part of that transaction, subject to applicable law and confidentiality protections.
With Your Direction or Authorization
We may disclose information when you direct us to do so, authorize the disclosure, or request a service that reasonably requires the disclosure.
6. Mobile Information and SMS Consent
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors that provide support services, such as customer service or text messaging services, is permitted only as necessary to provide those services.
All other categories of information sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent. Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of text messaging services as necessary to facilitate the delivery of SMS communications.
We may maintain records of SMS consent, opt-in status, opt-out requests, message history, and related information as necessary to operate our messaging program and comply with applicable requirements.
For additional information about our text messaging program, including message frequency, charges, support, and opt-out instructions, please review our Terms and Conditions.
7. Email, SMS, and Telephone Communications
You may unsubscribe from marketing emails by using the unsubscribe link included in the message or by contacting us.
Even if you opt out of marketing communications, we may continue to send non-marketing communications relating to appointments, inquiries, requested services, transactions, legal notices, security matters, or other necessary business communications.
SMS
You may opt out of SMS messages by replying STOP to a message from Dove Financial or by using another reasonable method available under applicable law.
You may receive a final confirmation message after opting out.
For assistance, reply HELP or contact us using the information provided in this Privacy Policy.
Telephone and Voice AI Communications
Dove Financial may use telephone systems and AI-assisted voice technology to answer inbound calls and respond to consumer-initiated inquiries.
When you call Dove Financial, an AI-assisted voice system may answer the call, respond to general questions, collect contact information, assist with scheduling, route communications, or take a message for a member of the Dove Financial team.
Information you provide during an inbound call may be collected, processed, transcribed, summarized, or stored for purposes such as responding to your inquiry, maintaining business records, scheduling appointments, providing customer service, improving service quality, and supporting business operations.
AI-assisted voice systems are used to support communication and customer service. They do not make lending decisions, approve or deny loans, guarantee financing, provide final loan terms, or replace the review and services of a licensed mortgage professional.
Dove Financial does not use its Voice AI system to make unsolicited outbound AI-generated voice calls.
Where notice or consent is required by applicable law for call recording, transcription, monitoring, or other telephone technologies, Dove Financial will provide notice or obtain consent as required.
8. Cookies and Similar Technologies
We and service providers acting on our behalf may use cookies, pixels, tags, web beacons, and similar technologies.
These technologies may be used to:
- operate and secure the website;
- remember preferences;
- understand website traffic and usage;
- identify technical issues;
- measure website performance;
- understand how visitors interact with pages and content;
- measure the effectiveness of advertising;
- understand whether an advertisement resulted in a website visit or other action; and
- improve our website, Services, and marketing.
Some cookies are necessary for the website to function. Others may be used for analytics or advertising.
You may be able to manage cookies through your browser settings or through cookie preference tools made available on the website.
Disabling certain technologies may affect website functionality.
9. Analytics and Advertising Technologies
We use or may use analytics and advertising technologies, including services that allow us to:
understand website traffic and visitor behavior;
measure the performance of website pages and marketing campaigns;
understand how users arrive at the website;
measure advertising conversions;
create or measure advertising audiences; and
improve the relevance and effectiveness of advertising.
These technologies may collect or receive information such as IP address, device and browser information, website activity, pages viewed, interactions with advertisements, and similar online activity.
We currently use technologies that may include Google Analytics, Google Ads measurement and advertising tools, and the Meta Pixel.
These providers may process information in accordance with their own privacy policies and terms.
You may be able to limit certain analytics or advertising technologies through browser settings, cookie preference tools, device settings, or privacy controls provided by the applicable platform.
We do not intentionally provide Social Security numbers, financial account information, tax documents, or other highly sensitive mortgage information to analytics or advertising platforms for advertising purposes.
10. Website Chat and AI-Assisted Communications
Our website may offer live chat, automated chat, AI-assisted chat, or similar communication features.
When you use these features, we may collect:
your contact information;
the content of your messages;
information about your inquiry;
appointment information; and
other information you choose to provide.
Do not submit Social Security numbers, bank account numbers, tax documents, account passwords, or other highly sensitive information through website chat.
AI-assisted systems may generate automated responses. These systems are intended to support communication and customer service and should not be relied upon as providing final loan approval, a commitment to lend, legal advice, tax advice, or a guarantee of financing terms.
Information collected through chat may be reviewed or used to respond to inquiries, maintain records, improve service quality, protect security, and support business operations.
11. Secure Document Submission
Dove Financial may provide an authorized secure method for submitting documents containing personal, financial, or mortgage-related information.
When submitting sensitive documents, use only the secure method provided or approved by Dove Financial.
Do not send Social Security numbers, bank account information, tax returns, account passwords, or other highly sensitive information through unsecured general website forms, standard email, SMS, or website chat unless specifically instructed to use an authorized secure process.
Information submitted through an authorized secure process may be used and disclosed as necessary, authorized, or permitted by law in connection with the services or transaction you request.
12. Financial Privacy
Dove Financial provides mortgage brokerage and loan origination services and may collect nonpublic personal information in connection with financial products or services.
Certain information collected in connection with financial services may be subject to federal or state financial privacy laws, including the Gramm-Leach-Bliley Act and applicable California financial privacy requirements.
Where another privacy notice, disclosure, authorization, or legally required document applies to specific financial information or a particular transaction, that document may supplement this Privacy Policy.
Dove Financial does not disclose nonpublic personal information except as authorized by the consumer or as otherwise permitted or required by applicable law.
13. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, acquisition, use, alteration, disclosure, or destruction.
Our safeguards may include measures relating to:
access controls;
authentication;
encryption;
secure systems and transmission methods;
employee and service provider access;
cybersecurity;
risk assessment;
data handling and storage; and
incident response.
Access to personal information is limited to persons and service providers who have an appropriate business need for the information, subject to applicable requirements.
No method of transmission over the internet, electronic communication, or data storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.
If you believe information you provided to Dove Financial may have been compromised, please contact us promptly.
14. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
provide requested services;
respond to inquiries;
process and support transactions;
maintain business and transaction records;
comply with legal, licensing, regulatory, examination, audit, and recordkeeping obligations;
maintain consent and communication records;
resolve disputes;
prevent fraud and protect security; and
establish, exercise, or defend legal claims.
Retention periods vary depending on the type of information, the nature of the relationship or transaction, and applicable legal and regulatory requirements.
When information is no longer reasonably necessary, we may delete, de-identify, or securely dispose of it in accordance with applicable requirements and our information management practices.
15. Your Choices and Privacy Rights
Depending on the information involved, your relationship with Dove Financial, and applicable law, you may have the right or ability to:
request information about personal information we maintain about you;
request correction of inaccurate information;
request deletion of certain information;
withdraw certain consents;
opt out of marketing communications; or
express concerns about our handling of personal information.
These rights are subject to applicable law, exemptions, verification requirements, and our legal and regulatory obligations.
For example, we may be required or permitted to retain certain information relating to mortgage inquiries, transactions, communications, consent, compliance, fraud prevention, security, or legal obligations even after a deletion request.
To submit a privacy request, contact us using the information in the “Contact Us” section below.
We may need to verify your identity before processing certain requests.
We will not unlawfully discriminate against you for exercising privacy rights available under applicable law.
16. California Privacy Information
California residents may have privacy rights under applicable California law.
The specific rights available to you depend on the type of information involved, how the information was collected and used, the nature of your relationship with Dove Financial, and applicable legal exemptions.
Certain personal information collected, processed, sold, or disclosed pursuant to federal financial privacy laws may be treated differently under California privacy law.
If applicable law provides you with a right to know, access, correct, delete, limit, or opt out of certain uses or disclosures of personal information, you may submit a request using the contact information below.
We will evaluate and respond to requests in accordance with applicable law.
Nothing in this Privacy Policy limits any rights or protections available under federal or California financial privacy laws.
17. Third-Party Websites and Services
Our website may contain links to websites, platforms, or services operated by third parties.
We do not control the privacy, security, or data practices of third parties, and this Privacy Policy does not apply to information collected directly by those third parties.
We encourage you to review the privacy policies of any third-party websites or services you use.
18. Children’s Privacy
The Services are intended for adults and are not directed to children under 13 years of age.
We do not knowingly collect personal information from children under 13 through the website.
If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete the information as required by applicable law.
Individuals must be at least 18 years of age to submit a financing inquiry, schedule an appointment for mortgage services, or otherwise request Dove Financial’s services through the website.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, services, or legal requirements.
When we make changes, we will post the updated Privacy Policy on this page and revise the “Last Modified” date.
We encourage you to review this Privacy Policy periodically.
20. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:
Willow Hill Corporation DBA Dove Financial
14742 Plaza Dr, Ste 200
Tustin, CA 92780
Phone: (714) 508-0780
Email: [email protected]
Website: www.dovemhloans.com
Responsible Broker: Robert Berthiaume
California Department of Real Estate License #01417390
Willow Hill Corporation DBA Dove Financial
NMLS ID #353000